Privacy Policy

1. Information We Collect

We collect personal information that you choose to provide when completing our contact, enquiry, registration or booking forms.

This may include:

• Your name and email address
• Your telephone number, where requested
• Information included in your enquiries or messages
• Records of services or products purchased, bookings and payment status

We only request information that is reasonably necessary for the relevant service or interaction.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and communicate with you
• Process registrations, bookings and purchases
• Provide services, training and event information
• Maintain accurate business and transaction records
• Provide customer support and important service updates
• Meet applicable legal and record-keeping obligations

We do not sell your personal information or disclose it to third parties for their own marketing purposes.

3. Marketing Communications

If you choose to subscribe to our updates or promotional communications, we may contact you about upcoming events, training programs, services and other relevant opportunities.

You can unsubscribe from promotional emails at any time using the unsubscribe option provided, or by contacting us directly.

Communications relating to a booking, purchase or service you have requested are separate from optional promotional messages.

4. Payments and Third-Party Services

We use trusted third-party service providers to support website operations, communications, registrations, payment processing and business administration.

These providers may process personal information as necessary to deliver their services, subject to their applicable privacy and security arrangements.

Payments are processed through secure third-party payment services. We maintain records of purchases and payment status but do not store full payment card details in our own business records.

Some service providers may process or store information outside Australia.

5. Website Technology

Our website and the third-party systems supporting it may use essential cookies or similar technologies to enable website functionality, maintain security and support online forms and payments.

These technologies may process limited technical information as part of normal website operations. We do not use this information to personally monitor individual visitors.

6. Security and Retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure.

We retain information for as long as reasonably necessary to provide our services, maintain business records and meet applicable legal obligations. When information is no longer required, we take reasonable steps to delete or securely dispose of it.

7. Access, Corrections and Privacy Enquiries

You may contact us to request access to, or correction of, personal information we hold about you.

If you have a question or concern about how your personal information is handled, please contact us. We will consider and respond to your enquiry in accordance with applicable privacy laws.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business practices, services or applicable requirements.

The latest version will be available on this website.